At Asmin Grains And Beans Pvt Ltd (“ASMIN”, “we”, “our”, “us”), we take great care to ensure that our products reach you in the best quality and condition. Due to the nature of food and FMCG products, our refund and return policy is governed by strict quality and safety standards.
Please read this policy carefully before making a purchase or placing an enquiry through our website.
- No Return on Opened Food Products
For reasons of hygiene, safety, and quality control, opened or partially used food products are not eligible for return or refund.
- Eligible Cases for Refund or Replacement
Refunds or replacements may be considered only in the following cases:
- The product received is damaged during transit
- The product received is expired at the time of delivery
- The product received is incorrect or different from what was ordered
- The product has a manufacturing defect
- Reporting an Issue
Any issue must be reported within 48 hours of receipt of the product.
To raise a request, please contact us with:
- Order details (if applicable)
- Clear photographs of the product, including packaging and batch details
- A brief description of the issue
Requests raised beyond this time period may not be eligible for consideration.
- Inspection and Approval
Once a request is received, ASMIN will review the information provided. We may require additional details to verify the claim.
If approved, ASMIN will, at its discretion:
- Replace the product, or
- Initiate a refund to the original mode of payment
- Refund Processing
Approved refunds will be processed within 7–10 business days after confirmation. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
- Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:
- Change of mind after purchase
- Incorrect storage or handling of the product by the customer
- Minor variations in taste, texture, or appearance that are natural to food products
- Delays caused by incorrect address or unavailability of the recipient
- Promotional or Free Products
Products received as part of promotions, free samples, or complimentary offers are not eligible for refund or replacement.
- Online Information Disclaimer
Product images, descriptions, and nutritional information displayed on the website are for reference only. Actual product packaging may vary slightly due to improvements or regulatory updates.
- Policy Updates
ASMIN reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
- Contact Us
For refund or return-related queries, please contact:
Asmin Grains And Beans Pvt Ltd
📧 Email: asminfoodss@gmail.com
📞 Phone: +91 9211993281